REFUND & RETURN POLICY

Last Updated: June 13, 2026

At Volumetura LLC ("Company", "we", "us", or "our"), customer satisfaction is important to us. Because our website offers non-tangible, digital goods—including downloadable design assets, UI kits, software tools, and digital resources—we maintain a clear and transparent policy regarding refunds, cancellations, and returns.

By purchasing or downloading any digital product or asset from our platform, you acknowledge and agree to the terms outlined below.

1. Digital Goods Policy (General Rule)

Due to the nature of non-tangible, irrecoverable digital products, Volumetura LLC generally operates a strict no-refund and no-return policy once an order is confirmed and the product download link or license key has been delivered.

Unlike physical products, digital assets, software code, and UI design kits cannot be physically returned once they have been downloaded, accessed, or saved to your device. Therefore, all sales of digital products are considered final.

2. Exceptions & Refund Eligibility

We understand that technical issues or exceptional circumstances can occur. We honor requests for refunds or replacements under the following specific conditions:

A. Non-Delivery of the Digital File

• Condition: Due to a technical error, email delivery failure, or server issue, you do not receive the download link or email receipt within 24 hours of purchase.

• Resolution: Please check your spam/junk folder first. If the file is still missing, contact our support team. If we are unable to successfully deliver the digital product to you via email or an alternate download link, a full refund will be issued.

B. Major Technical Defects

• Condition: The digital product or software file is corrupted, incomplete, broken, or contains a fatal technical defect that prevents it from functioning as described.

• Requirement: You must report the issue to our support team within 14 days of purchase and provide detailed descriptions or screenshots demonstrating the defect.

• Resolution: Our technical team will be given up to 3 business days to repair or resolve the defect. If we are unable to fix the product or provide a working replacement, a full refund will be issued.

C. Duplicate Purchases

• Condition: You accidentally purchased the exact same digital asset or product twice in error within a short time frame.

• Resolution: Upon verifying duplicate payment transactions for the same item, we will immediately issue a full refund for the secondary transaction.

3. Circumstances Where Refunds Are NOT Granted

To prevent abuse, refunds will not be granted under the following circumstances:

• Change of Mind: You no longer want or need the product after downloading or accessing it.

• Incompatibility: You lack the required third-party software, technical knowledge, or hardware to open or edit the files (software requirements and file formats are clearly listed on each product page before purchase).

• Accidental Purchases: Claiming you purchased the product by mistake after the files have already been downloaded.

• Unauthorized Account Use: Transactions made by family members, employees, or third parties using your authorized payment details without your knowledge (unless verified as fraudulent payment activity by your financial institution).

4. How to Request a Refund

If your request meets the eligibility criteria outlined in Section 2, please follow these steps to request a refund:

1. Send an email to admin@volumetura-us.com within 14 calendar days of your original purchase date.

2. Include the subject line: Refund Request - Order #[Your Order Number].

3. Provide your full name, the email address used during purchase, and a clear description of the issue (including relevant screenshots or error logs if applicable).

Our support team will review your request and respond within 1 to 2 business days.

5. Refund Processing Time

• If your refund request is approved, it will be processed through our payment gateway (e.g., Stripe).

• Refunds are credited back to the original method of payment used at checkout.

• Depending on your bank or credit card provider, approved refunds typically appear on your billing statement within 5 to 10 business days.

6. Contact Information

If you have any questions, concerns, or technical issues regarding your order or this Refund & Return Policy, don't hesitate to get in touch with us at:

• Business Name: Volumetura LLC

• Email: admin@volumetura-us.com

• Phone: +1 872-271-4620

• Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States